Frequently Asked Questions

No, currently registration is only available for Kuwaiti numbers.

No, registration in “Q8Car” is done automatically on the same device once you register on “4Sale,” and vice versa.

Go to: My Account → Profile → Log Out.

Deleting your account permanently means that all your ads and balance will be removed. You will not be able to register again with the same number or recover any previous ads or balance.

Yes, you can contact customer service through live support in the app or by calling 1844474.

Please contact customer service through live support in the app or by calling 1844474 during official working hours.

• My Account → Forgot Password.

• Enter your phone number.

• You will receive an activation code via WhatsApp, SMS, or an automated call.

• Enter the code.

• Set a new password.

Please contact customer service through live support or call 1844474 during official working hours.

• Wait for 30 minutes and check if the credit has been added or the ad appears in “My Listings.”

• KNET payment records are updated every 30 minutes.

• If the credit or ad does not appear after the deduction, please contact customer service through live support or by calling 1844474.

Every user receives 3 KWD of free credit monthly, based on their registration date. The free credit can be used in sections that accept free ads or to highlight your ad. Note that the duration of a free ad is 10 days.

• Check your registration date.

• If multiple numbers are registered on the same device, the free credit is granted to only one number.

• Make sure you’re using an original version of the operating system.

Package prices depend on the availability of featured spots and the level of demand. Prices may decrease when there are no available spots for featuring, as those costs won’t be added to the package price, and vice versa.

• Click on Post Ad.

• Select the category (main section).

• Select the sub-category (the section where you want to post your ad).

• Choose the location (governorate + area).

• Write the ad title (e.g., Mercedes car for sale).

• Enter the price.

• Add photos (from 1 to 11) and a free 20-second video (the number of photos allowed varies by section).

• Complete the required fields (marked with a red asterisk *).

• Add additional details (description + alternative contact numbers, if any).

• Choose a payment package.

• You can add optional features to your ad such as pinning, highlighting, or search pinning, etc.

• The total cost of the ad will appear at the bottom of the page.

• Click Upload Ad.

Contact customer service via live support in the app or by calling 1844474 during official working hours.

Ads in these sections are managed and published by the administration only. You can contact the management to request ad publication.

• To edit: My Account → My Listings → Select the ad → Edit/Settings (Edit Your Ad), make the required changes, and complete the process.

• To delete: My Account → My Listings → Select the ad → Settings → Delete.

No, there are no additional fees for editing or deleting an ad.

Go to: My Account → My Listings → Select the ad → Repost Now.

This feature automatically re-uploads your ad once it expires, keeping the same ad details but resetting the date and view count. The cost is deducted from your balance.

• To activate: My Account → My Listings → Select the ad → Edit → Enable Auto-Repost.

This usually happens when some required fields (marked with *) are not filled in.

An alternative number allows you to display another contact number instead of your main registered number. To add it:

• Click on Account tab → My Listings.

• Find your listing under the Active tab → click on your listing.

• Click Edit (top right corner) → press Next on the Edit Ad page.

• Click Next again on the Add Media page to go to Add More Information.

• Add the alternative number under Listing Settings.

• Press Next → click Update to confirm the change.

• Click Hide Registered Number if you want to hide your main number.

• If you want to show both numbers, repeat the same steps without hiding the main number.

All ads that violate religious values, the laws of the State of Kuwait, or the app’s publishing policy are strictly prohibited.

Yes, all ads in the Automotive category are automatically published on Q8Car.

Yes, ads posted on Q8Car are also automatically published on 4Sale.

The “Hide Number” option is controlled by the ad owner. You can contact them directly via the chat feature attached to the ad. However, 4Sale’s management cannot disclose the phone number if the advertiser has chosen to hide it.

This feature allows the user to specify the item or service they’re looking for if it’s not currently available. A notification will be sent once a matching ad is posted on the app.

This feature allows the user to save their favorite ads for easy access later.

This is an optional feature that helps your ad appear more prominently, such as Pinning, Highlighting, or Search Pinning.

It allows your ad to stay fixed at the top of the listings page for 24 hours.

• My Account → My Listings → Select the ad.

• You will also receive an in-app notification when your pinning period is about to end.

You can pin more than one ad in the same section.

If the maximum number of pinned ads in a section is reached, your ad will be placed in a waiting list and will be pinned automatically once another ad’s pinning period expires.

Yes, you can report it from the ad page by selecting the Report Abuse option.

Yes, you can search directly using the search bar at the top of the app.

It’s a list that contains the most frequently searched keywords by users on the app.

It’s a newly added section that includes all the services offered by users, making it easier to access and browse them regularly.

It’s a new feature in the Contracting and Services categories that allows users to book an appointment with the service provider at a time they’re available. The request is sent to the service provider to confirm with the user.

• My Account → Followers and Following.

• Click on the settings icon at the top.

• Turn off the option “Allow others to follow me”.

• Go to: My Account → Settings → Language.

• Select the language from your device settings.

• Click OK and then return to the app.

By contacting customer service through live support in the app or by calling 1844474 during official working hours.

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• Make sure your device is connected to the internet in the settings.

• Set your device’s date and time to automatic mode.

• Ensure that no VPN app is activated.

4Sale supports iPhone devices running iOS 14 or higher and Android devices running version 7.1 or higher. The list of supported devices may be updated at any time.

The issue often happens because the photo size exceeds the 50 MB limit. Quick fix: Send the photos via WhatsApp to anyone, then save them again, as the app automatically reduces the file size without affecting quality. For videos, make sure they don’t exceed 20 seconds. If the video meets this limit but still doesn’t upload, try the same method used for photos.

You can contact customer service via live support in the app or by calling 98826389 during official working hours.

Offers are announced through the following channels: Through the app: Instant in-app notifications. Banners and main visuals on the app’s homepage. Through WhatsApp: Messages via 4Sale’s official WhatsApp channel. Through Instagram: Posts and stories on Instagram. Through the website: Main banners displayed on the website’s homepage.

Whenever the offer is available, you can access it through the app: - Log into your account → Buy Credit. - If an offer is active, the promotional packages will appear automatically. - You can also go to the Packages tab to view the regular ones. Through the website: - Visit the Buy Credit page. - You’ll find promotional packages at the top and regular packages below them.

You can follow our official social media accounts or subscribe to our official WhatsApp channel.